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Worst experience

  • bella23 Monday, September 1, 2014 9:10 PM Reply
    Hi all,

    So about 4 months ago, i ordered a phone charger and phone case for myself. I was kind of excited to receive my order and review the products. But that never happened. So my order came to about $35 dollars. I'll be honest with I never recieved the order because the singapore post office refused to allow the phone battery to come to Australia. DX never informed me about this issue. DX is hopeless when it comes to communicating with there customers. I would spend a couple of hours trying to explain to the customer representative that my package was missing but they never believed. They told me to keep waiting. So anyway i knew at the end of the day the company wasn't going to refund my money to me. So the bank got involved to ask for my money back in early July. So its now the 1st of September and Dx has only informed me that i wont be receiving my package and kindly gave myself a voucher to the amount of $2 us. What a joke. Never shopping with them again
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  • gasbag11 Top 10 Forum Poster Tuesday, September 2, 2014 1:18 AM Reply
    Post your order#, ticket #, and tracking # here so a staff member can check it for you.

    DX is very reliable concerning refunds/reshipments, but occasionally things fall through the cracks. Not fast, but reliable.
    NO! I don't know why DX screwed up the site so badly.
    Ask them.
    Posts(12572) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Sunday, September 7, 2014 5:34 AM Reply
    A delayed package is not the same as a missing package, which is why they ask customers to wait. Did they give you a refund as well as the $2 voucher?
    Remembering 30 years.
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  • Leonardob0880 Sunday, September 7, 2014 1:55 PM Reply
    you are lucky... there are people with much more worse experiences in DX (me included)....
    Posts(9287) | Reviews | Tip post

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