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Notices & News

Urgent Notice!

  • Smile2014 @DX Staff @DX Staff Friday, September 19, 2014 11:52 AM Reply
    Dear Customers,

    Sorry to inform you that Shenzhen customs will be closed from today. All packages which are shipped from Sept.18 will be delay. All trucks will not be passed. We will further notice the recovery time. Please understand to the inconvenience.

    Thanks and Best Regards
    Direct Team
    Sept.19, 2014
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    Janmee edited thread settings on 9/23/2014 at 11:00 AM
  • gasbag11 Top 10 Forum Poster Friday, September 19, 2014 9:47 PM Reply
    Shouldn't this have been a sticky?

    I wonder how much impact this will have on the already slow delivery times that many people are complaining about?
    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • LAL Moderator Friday, September 19, 2014 10:36 PM Reply
    @Smile2014 @Tina @Janmee

    it your warning related to this scandal? ->
    http://www.cardvd-wholesale.com/news/14091714545233.html
    http://www.aspkin.com/forums/shipping-talk/77477-dhl-package-delay-hong-kong.html
    http://www.royaleafrica.com/china-customs-delays/

    if so, this will affect all HK based couriers (SGpost, SEpost, HK post, DHL, NL TNT) and most Dx services (EU direct, DX Soul, AU Direct)

    We are doomed!
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
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  • Janmee Monday, September 22, 2014 6:25 PM Reply
    @LAL, I told Tina to confirm this.
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  • chelsea2003 @DX Staff @DX Staff Tuesday, September 23, 2014 10:17 AM Reply
    Dear all,

    Our sincerely apologies for any inconvenience caused.

    First, only Toll was affected in the past 3-4 days (the Shipping method for EU direct and AU Direct);Other postal channels on DX.com were unaffected;

    Second,it has returned to normal at the begining of this week,please don't worry.

    Thanks for your understanding and patience!

    Best wishes!
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  • LAL Moderator Tuesday, September 23, 2014 10:27 AM Reply
    thank you @chelsea2003 @Janmee
    :)
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
    Posts(36488) | Reviews | Tip post

  • Janmee Tuesday, September 23, 2014 11:00 AM Reply
    :) @LAL @chelsea2003, I canceled the sticky of this post.
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