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Redeem did not work

  • topnoch Monday, October 6, 2014 3:39 PM Reply
    Hi everyone,
    I was wondering if anyone can suggest me what to do in this situation:
    Yesterday I made order with one gadget and wanted to add another one by using my dx points.
    I did everything as described - checked an item, wrote my order number which I wanted to be added to, then password and it says Redeem successfully done. But today I saw that my order has been dispatched, and no item were added with points.
    What I did wrong ?
    Sorry for bad English.
    Posts(42) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Monday, October 6, 2014 6:30 PM Reply
    Sometimes DX is good. Sometimes DX is bad. Sometimes DX is good and bad in different ways.
    Remembering 30 years.
    Posts(24950) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Monday, October 6, 2014 9:28 PM Reply

    Sometimes things work, sometimes they don't. Right now, a LOT of things aren't working, apparently, including the staff.
    NO! I don't know why DX screwed up the site so badly.
    Ask them.
    Posts(12572) | Reviews | Tip post

  • topnoch Monday, October 6, 2014 9:54 PM Reply
    I made another order and I`ll keep trying to add gadget for points.
    Posts(42) | Reviews | Tip post

  • cyclist Moderator Tuesday, October 7, 2014 1:07 AM Reply
    Use Live Chat to add any items on DX for points, see the sticky post above.
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

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