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Fake tracking number EUD

  • Luka97 Tuesday, August 25, 2015 7:04 PM Reply
    The Tracking number is fake! The tracking number says August 13 14:25 Received in country of destination... August 13 20:33 Shipment at customs . And because i still did not get my package after 25 days! i called the custums in my country and they told me that they have not received a package with the tracking number RC313810402NL. Order nu. 150801135087551543

    http://shrani.si/f/o/T0/F5wZ8yA/zajeta-slika.jpg
    img src: http://shrani.si/f/o/T0/F5wZ8yA/zajeta-slika.jpg

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    post edited by Luka97 on 8/25/2015 at 7:05 PM
  • cyclist Moderator Tuesday, August 25, 2015 8:44 PM Reply
    Obviously the tracking number is not fake, or you wouldn't be able to track it!
    It is possible that it got sent back or its still waiting to go through customs and they just told you they didn't have it to get rid of you.
    Contact DX and see if they can find out what's going on ~ https://cs.dx.com/Ticket/Index
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • Luka97 Wednesday, August 26, 2015 2:45 PM Reply
    No at the customs they told me that it is quite frequent that they just put fake info. on the tracking num. It has not reached my country
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  • Happysabrina @DX Staff @DX Staff Thursday, August 27, 2015 10:03 AM Reply
    @Happyvicky
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  • Maggie66 @DX Staff @DX Staff Thursday, August 27, 2015 2:01 PM Reply
    @Luka97
    We feel so sorry to cause you any trouble. Did you double check your package with the customs? If you didn't get your package again you can provide your tickets to our customer service staff. Then they will deal with it soon.
    Any question please feel free to contact us.

    B.rgds,
    Maggie
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  • Luka97 Thursday, August 27, 2015 6:28 PM Reply
    I already have a ticket and all DX does is lie. ˝We confirmed with our post office that your package is still stuck in your local custom˝
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  • Happyvicky @DX Staff @DX Staff Friday, August 28, 2015 3:35 PM Reply
    @Maggie66
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

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  • Maggie66 @DX Staff @DX Staff Friday, August 28, 2015 3:44 PM Reply
    @Luka97
    Hi Luka,
    I use the tracking number you provide for me to check and find the package is now arrive in your country customs. Sometimes the customs needs some time to release your package. If you want to get your parcel soon you need to contact your local CUSTOMS but not the POST OFFICE. In this case, you still can't get the information of your parcel please contact our customer service staff.
    Any puzzle please feel free to contact us.

    B.rgds,
    Maggie


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  • Luka97 Friday, August 28, 2015 8:13 PM Reply
    Your name is obviously not Maggie becouse you dont seem to understand english i called my CUSTUMS and they told me that the package has not there
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  • sheepish Top 10 Forum Poster Saturday, August 29, 2015 5:48 AM Reply
    its still waiting to go through customs and they just told you they didn't have it to get rid of you.

    Yes, those are definitely the most likely problems. Luka97, you shouldn't assume that everyone in customs has a perfect work ethic or actually knows what they or the rest of customs are doing. Remember that customs does not deliver the items to customs. It's freight handlers who do that. Customs don't handle an item until they process it.

    No at the customs they told me that it is quite frequent that they just put fake info. on the tracking num. It has not reached my country

    And you know that in the face of evidence that it has... how, exactly? Because someone who hadn't yet found your package wanted to wave you away?

    you dont seem to understand english i called my CUSTUMS

    Hello Pot, Kettal here.
    Remembering 30 years.
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