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open a dispute if you have not already

  • meridor Thursday, June 27, 2019 6:43 AM Reply

    So, what is the correct way to dispute an order that has not been received in more than 3 months?

    Paypal?  Or is there another faster way to do it with DX ?

    By the way, PayPal has a time limit, so if DX or the seller don't respond, one HAS TO open a PayPal dispute to avoid losing the money in adition to wasting the time.

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  • sheepish Top 10 Forum Poster Thursday, June 27, 2019 8:09 AM Reply

    Ah, a classic thread, this.

    The last time I had a lost package from a different company (not DX) which stopped responding to my messages, I got my bank to make a chargeback on my credit card.

    Remembering 30 years.
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  • gasbag11 Top 10 Forum Poster Thursday, June 27, 2019 9:22 AM Reply

    Paypal extended the time limit for filing disputes to 6 months about a year ago I believe.

    I would suggest not waiting at all. There have been threads here lately with customers complaining that they haven't received orders for 6-7 months or more. And dx seems to be in no hurry to actually do anything to help them, other than offer lame excuses and stall for more time. 

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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