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Update: Only the 4'th gift is missing

  • PolarCircle Thursday, December 3, 2015 8:20 PM Reply
    In "Santas Tree has arrived at Deal Extreme" I got two gift cards at 1$, and then a gift card with no information about the value. This third gift card does not show up in "My gift Cards". My best Christmas wishes to all at DX and all at this forum.
    Posts(140) | Reviews | Tip post

    post edited by PolarCircle on 12/7/2015 at 7:29 AM
  • LAL Moderator Thursday, December 3, 2015 9:13 PM Reply
    Use the following link (so you can manually bind the gift card to your account) and see if it fixes completely, showing GC's value:
    https://my.dx.com/GiftCards/GiftCardBinding

    cc @Happyvicky
    Forum Mod - *not* DX™ Staff
    ******* Forum Rules: http://dxurl.com/RX4j *******
    How to contact DX --> https://cs.dx.com

    O homem comum fala, o sábio escuta, o tolo discute, o babaca insulta
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  • PolarCircle Friday, December 4, 2015 9:29 AM Reply
    @LAL

    I didn't see a Gift Card Number, just the information that I got one. So I am unable to bind it to my account. Thanks for the suggestion though.
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  • Happyvicky @DX Staff @DX Staff Friday, December 4, 2015 10:52 AM Reply
    @PolarCircle
    I just checked there are two 1USD gift card in your account.
    As for the unknown gift card, could you pls offer us with a screenshot of that notification?
    Please cover your personal information.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

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  • PolarCircle Saturday, December 5, 2015 3:06 AM Reply
    Thanks @Happyvicky.

    The unknown gift card didn't show up in My gift Cards, but I _did_ receive an email, with all the necessary information. It were a 8% OFF Coupon code for a Wireless IP Camera.

    So if anyone else get a nonspecific gift card that does not shop up in My gift Cards, checking the email might solve the problem.

    I did test something new for the forth day (this day). I selected "No" to get another 1$ gift card, to get another present instead. This time I have not received an email, Coupon in My gift Cards, or an gift order ... yet. I'm eagerly await Monday to see what surprise Santa has in mind.
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  • PolarCircle Monday, December 7, 2015 7:53 AM Reply
    @Happyvicky

    All the 6 first gifts have worked except for the 4'th. When I selected "No" to the gift card in order to get another present, I simply didn't get anything. When I tried the box again it said "Keep calm and come back tomorrow for more!". I appreciate the gifts I have received.

    My best wishes to you all!
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  • Happyvicky @DX Staff @DX Staff Monday, December 7, 2015 10:33 AM Reply
    @PolarCircle
    Ok,so for the third "gift card" thing,you got a 8% OFF Coupon code for a Wireless IP Camera instead.
    Now has everything got solved,right?
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • PolarCircle Monday, December 7, 2015 11:16 AM Reply
    @Happyvicky
    The third "gift card" were a 8% OFF Coupon code for a Wireless IP Camera, so everything is OK with the third gift.

    The forth gift is missing though. I checked the email, the orders, the stockings, the gift cards, but it is still missing days later. So I regret being experimental and choosing "No" when offered a gift card, as the alternative gift failed to materialize.

    Take care Happyvicky. My best wishes to you and to all of DX.
    Posts(140) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Tuesday, December 8, 2015 9:12 AM Reply
    @PolarCircle
    Please wait. I have to confirm with our Marketing Dept.
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

  • Happyvicky @DX Staff @DX Staff Tuesday, December 8, 2015 9:40 AM Reply
    @PolarCircle
    Sorry for the inconvenience there caused.
    There is only one chance to exchange the prize. If you refuse 1Gift card the first time, you may get a better prize or get nothing. This is randomly set. Hope for your understanding.
    Have a nice day!
    I'll have my maternity leave from next week(my baby will be born in a mo
    nth), and I may be back to office a
    round mid-December.
    If you have anything to query, please contact Maye_Tao.
    Thank you. :)

    Posts(7247) | Reviews | Tip post

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