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Import Tax and VAT Insurance

  • 318028 Saturday, April 22, 2017 2:40 AM Reply

    Dear staff,

    I got my order last month with order number:170221001039507961. After the package was delivered I had to pay taxes of 26,24 cents. 

    I tried to contact before with the ticket and phone service, but with no success.

    Can you please help me?

    Hereby the tax receipt:




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  • ozOzo Top 10 Forum Poster Saturday, April 22, 2017 4:06 PM Reply

    Post your Ticket Number below and we'll ask @Maye_Tao to check on it on Monday.

    Worldwide 4G bands list:
    Worldwide 3G bands list:
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  • Maye_Tao Monday, April 24, 2017 9:13 AM Reply

    Hello @318028

    Would you like us to refund to your bank account or save it as store credit for your next purchase?

    Be happy. ( *^_^* )
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  • 318028 Monday, April 24, 2017 4:18 PM Reply

    I prefer to get the refund on my bank account!

    Thanks in advance! 

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  • Maye_Tao Tuesday, April 25, 2017 10:20 AM Reply


    We issued EUR 26.24 refund to your bank account. You might get it about 3-7 working days. Please wait. Thanks.

    Be happy. ( *^_^* )
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  • 318028 Tuesday, April 25, 2017 8:36 PM Reply

    Great, thanks!

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  • Maye_Tao Wednesday, April 26, 2017 9:36 AM Reply

    You're welcome.

    Be happy. ( *^_^* )
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  • lberteau Tuesday, May 22, 2018 3:18 PM Reply

    Dear staff,

    Could you please have a look at my ticket number B705E1CED4C14A8BA1C5FD6EB5F421F9 ?

    The status is stuck on WaitForStaff since 17th may.



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    post edited by lberteau on 5/25/2018 at 4:11 PM
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