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Import Tax and VAT Insurance (170403001040706425)

  • Norberto_857463 Monday, June 5, 2017 10:23 PM Reply


    My order Nº 170403001040706425
     has been delivered today but I had to pay VAT & import tax in an
    amouth of 27.29€. 

    I bought with my purchase VAT & import tax insurance.

    I wanted to send the invoice to
    the [email protected] for reimbursement but the email got rejected. I got
    the message 'Quota exceeded (mailbox for user is full)'.

    Bellow I sent the invoice I received/Payed. 

    PLease Help/Advise.

    Norberto SOusa


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    post edited by Norberto_857463 on 6/7/2017 at 5:53 PM
  • Maye_Tao Tuesday, June 6, 2017 10:12 AM Reply

    Hello @Norberto_857463

    Please edit post and cover your personal information in the invoice.

    Would you like us to refund $30.74(27.29€) to paypal or save it as store credit for your next purchase?

    Be happy. ( *^_^* )
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  • Norberto_857463 Wednesday, June 7, 2017 7:26 AM Reply

    Please credit it to my Paypal account...

    What do you meen by "...cover your personal information in the invoice"?



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  • ozOzo Top 10 Forum Poster Wednesday, June 7, 2017 9:05 AM Reply

    Manuel, you should avoid posting any document on a public forum on the internet, that contains personal information such as your name, home or business address, telephone #, email address, bank details, etc. It can be a security risk.

    Even now, Maye Tao has the information she needs for your refund, so the sooner your remove those documents from your post the better. Click on the pencil icon at bottom right of the post and delete the forms.

    In future you should send the scanned image of the form. to Maye Tao via a Personal Message by clicking on the small “cloud” beside her name, or you can scan the form. and blank out any sensitive  information on it before posting on the forum.

    Worldwide 4G bands list:
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  • Maye_Tao Wednesday, June 7, 2017 9:46 AM Reply


    Please refer to ozOzo's suggestion. We issued refund $30.74(27.29€) to your paypal account. You should get it within 1-3 days. Thanks.

    Thanks. @ozOzo

    Be happy. ( *^_^* )
    Posts(5502) | Reviews | Tip post

  • Norberto_857463 Wednesday, June 7, 2017 5:53 PM Reply

    I understand...but the fact is...DX gave me no other choice than post the document since the email was not working.

    Anyway, thanks!

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  • Maye_Tao Thursday, June 8, 2017 9:34 AM Reply


    You can submit a ticket case via https://cs.dx.com/Ticket/Check/Order.Delay next time and post tax invoice there. Thanks.

    Have a nice day!

    Be happy. ( *^_^* )
    Posts(5502) | Reviews | Tip post

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