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Doogee X5 Max Pro turning off

  • StevieY24 Monday, February 5, 2018 6:20 PM Reply

    Hello, I bought Doogee X5 Max Pro via VolumeRate 7 months ago and from last month it is not working properly. The telephone is turning off by itself although there is around 60 % of battery and sometimes it is very slow and needs reboot. 

    I made hard reset so the phone is clean from malware and other stuff that may cause problems but it stil keeps doing this.

    I would like to get the refund or to new phone as the warranty is one year but I cannot get into any customer service here at VolumeRate. Live chat is offline.

    Can anyone here help me with this problem? Or does anyone have similar issue with Doogee? 


    Posts(1) | Reviews | Tip post

  • Maye_Tao Tuesday, February 6, 2018 10:38 AM Reply

    Hello @StevieY24

    Please raise a ticket case firstly and then our after-sales team will follow up your case. Thanks.


    Be happy. ( *^_^* )
    Posts(5502) | Reviews | Tip post

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