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Request stopped at "prepared for Shipment"

  • LuanCarloSouza Tuesday, May 22, 2018 10:18 PM Reply

    Good Morning.


    I bought a cell phone in dx and paid R $ 720,00. I'm getting problems, because the request (180430001082275441) is stopped in what it says below. I'm one week asking for help in ticket service and nothing.


    5/7/2018 3:00:12 PM     Order Processing         Order is being prepared for Shipment.

    5/7/2018 2:59:53 PM     GeneratingShipment    Lock order for generating shipments

    5/7/2018 12:36:24 PM   Order Processing         Order is being processed.

    5/7/2018 12:36:24 PM   Payment Confirmed     Payment verified.

    5/7/2018 12:34:16 PM   CustomerEditing


    I waited 10 business days for shipping, as described in the announcement. However, it has been 16 days and nothing has been updated in my request. I demand some quick help. Otherwise I will be required to call the bank and cancel the purchase made on the credit card.


    Waiting for answers.

    Ass, Luan C.

    Posts(1) | Reviews | Tip post

    post edited by LuanCarloSouza on 5/22/2018 at 10:28 PM
  • matrix-neo Moderator Wednesday, May 23, 2018 4:08 PM Reply

    this has happened to me before, order status goes back and forth between order processing and prepare shipment, it's a temporary issue that will not take too long to clear

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


    Posts(11865) | Reviews | Tip post

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