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Notice: Switch to the new station on November 28.

  • meneerB Sunday, December 30, 2018 11:24 AM Reply

    @Alisa-Deng.

    Your IT technicians trying to fix the problem on the wish list should IMHO get their priorities ajusted/changed ...

    I can live with the (inconvenient) lack of a wish list for now, but can DX live with the aforementioned login problem?

    Mind you: I cannot buy anything without at least signing in ...
    What about the silent group members having simular problems?

    @Alisa-Deng

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    post edited by meneerB on 1/11/2019 at 7:19 AM
  • Hilltopper007 Monday, December 31, 2018 1:11 AM Reply

    heelo all, i have been trying to get a hold of someone {ANYONE} to help me find out about my orders with no help at all around 6 emails and still no answer back, i' am ready to get help from PayPal

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  • NOD127 Tuesday, January 1, 2019 10:59 PM Reply

    @meneerB

    Core failure is that they didn't have a public but optional beta testing with easy feedback submitting of new site alongside keeping the old site running as a functional and "vetted" alternative for feature comparison and redundacy.

    Maybe then there wouldn't have been so many bugs and regressions that's bound to be felt on their bottom line.

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  • tfibe Wednesday, January 2, 2019 6:35 PM Reply

    I have the following issue - i finally received an order ordered using your old system and one of the product is defective. I can't seem to be able to post a ticket using the new system. What should i do?


    @Alisa-Deng any idea ?

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    post edited by tfibe on 1/2/2019 at 6:38 PM
  • JohnyC Thursday, January 3, 2019 6:40 AM Reply

    I didn't receive my package (order no. 180911001052897125) send on
    22-09-2018. It's not possible to make a ticket in the old system and
    also imposible to make a consult in the new system. In the new system I
    get the error "Sorry, the request failed"

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  • Alisa-Deng @DX Staff @DX Staff Thursday, January 3, 2019 10:53 AM Reply

    Hello @meneerB

    Could you please describe the login problem in detail?

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  • Alisa-Deng @DX Staff @DX Staff Thursday, January 3, 2019 11:04 AM Reply

    Hi @All

    If you have any problems for your old order, you could contact us by the below link:

    https://home.dx.com/orders/index.html


    Thanks for your patience and cooperation in advance, hope all  of you have a nice day.


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  • Alisa-Deng @DX Staff @DX Staff Thursday, January 3, 2019 11:10 AM Reply

    Hi @tfibe

    I have PM you, please reply the PM if you have any problems.

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  • sheepish Top 10 Forum Poster Friday, January 4, 2019 2:11 PM Reply

    Hi @All


    ALL has not posted in this thread. He/She must have quite a long list of PMs by now.

    http://club.dx.com/forums/search?op=ALL 

    Remembering 30 years.
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  • meneerB Wednesday, January 9, 2019 5:12 PM Reply

    @Alisa-Deng


    Screenshot from 2019-01-11 00-33-09.png



    At https://www.dx.com/ (on PC) I am obliged to sign in, while (at the same time on the same PC in another Window) https://passport.dx.com/Login/Logined showes I am signed in.
    Again, at the same time on the same PC in another Window at https://club.dx.com/forums/ I can read/write messages ("as if" I am signed in).
    I can add a message with (MY!!!) account and password that are refused elsewhere

    https://passport.dx.com/Login/Logined suggest me to "Go shopping", but when trying to open my "Wish List", I need to log in.
    My email and password are refused/tagged as not correct with a "Incorrect account or password" and with a captcha, but the "Forgot Your Password"-button sends me the combination I just used.

    On PC and seemingly not signed in (as described in the first paragraph and shown in the picture) I can search and find an article, can add o cart with both "Buy now" or "Add to cart" and is show in the cart as a number (of articles).
    I can view the cart, "Buy from this seller", "Buy now with PayPal" and/or "Proceed to checkout".
    Using "Pay with PayPal" I am asked for PayPal email-address and my PayPal password.
    When I add these, I am shown a https://www.dx.com/checkout/?PaymentToken-page fully filled with my DX-account name and address, but with a (DX-) overlay to add my credentials, as described in paragraph two.

    I am thus unable to buy anything, while stuck in the paragraph two-loophole.
    I am thus unable to add things to my "Wish list", while again stuck in the paragraph two-loophole.



    On my mobile phone on Android on the other hand using my credentials in "My DX", I can "Sign in" and see my "Address book", "Orders", "Browsing history" (and can also remove items from it), "Pending payment", "Pending delivery", "Full shipment" and "Change my password".
    I cannot browse "My wish list", cannot "Search products" (actually I  can, but get "Server busy" as result) because "Server busy Try again later".

    I can see and browse the different Categories, tag and buy items, but browsing a category with thousands of items is almost impossible.
    I can however buy things in my cart, and checkout through PayPal with no problems.

    I can neither see nor use Points or Shop credit.


    Detailed enough? @Alisa-Deng

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    post edited by meneerB on 1/11/2019 at 9:14 AM
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