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Notice: Switch to the new station on November 28.

  • jaybee2000 Friday, January 11, 2019 10:10 PM Reply

    order 181111001031338505  I cannot submit RMA!

    When you click on RMA on the order page, it sends you to:

    1. If your item(s) turn out to be defective or you have received an incorrect item, please send us an RMA ticket here.

    Defective Item

    When you click on this link, it sends you to:

    Message Message DX

    Reply within 24 hours

    When you click on it, it sends you Log-in page (again) and then to:

    Submit a Complaint

     Go to My Orders > Locate the order > Leave a message on the order details page or click Contact Now next to the related order number.

    When I click on "My orders", it sends me to:

    Order Details

    Empty Data

    So HOW can I submit my RMA (defective item) if the new system (https://home.dx.com/orders/index.html)  shows NO ORDERS? 

    ( but I started the trip described above from page https://my.dx.com/MyOrders/OrderDetail/181111001031338505  where the order is present and visible)

    THIS QUESTION IS TO DX STAFF who are monitoring this page.


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  • cyclist Moderator Sunday, January 13, 2019 6:56 PM Reply

    @Alisa -Deng  


    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • Welsku Monday, January 14, 2019 4:43 AM Reply

    Sent a PM to @Alisa-Deng regarding 2 pending tickets.

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  • Scratchling Wednesday, January 16, 2019 8:08 AM Reply

    It appears free shipping isnt actually gone, well not really? 

    Old site:







    New site:

    €19.8     <- 22.59 USD


    Prices just incorporate shipping on the old site and don't on the new. Psychologically thats different for shoppers but objectively you pay the same. 

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  • meneerB Wednesday, January 16, 2019 12:08 PM Reply

    @Alisa -Deng 

    In many countries of the world this is called to  beguile ; to  delude;to  deceive;to  cheat;to  swindle;to  hoodwink;to  diddle to name a few, @Scratchling

    A fact constituting; an offence;offence;punishable offence;felony;offense;punishable act;criminal offence that will cost you a lot.
    One would think that a respectable firm is not in need of these tactics.

    However, as (as in preceding messages in this topic) I made a mention of severe corruption of both the sites (https and mobile) and it even worsened as I now cannot even see SKU's that are visible on the "normal" (what is in a name), nor can I search through name or SKU of the article on the mobile site (server busy!), I cannot evn buy via thetemporary diversion.

    So, although/because they deceive us, crash both their sites on different platforms, are unable to repair or roll-back to previous version since November 28 and the prices of Chinese manufacturers through other advertising platforms in China named by some members before, it will eventually be solved by us buyers: they will shop elsewere, as there are many advertising platforms like DX.
    If not, the original manufaturers will do it for us, in due time.


    (see, if the  English -> Chinese Google Translate will pick one or more words and helpdesk can/will esclate to a higher echelon.
    I have BTW never before written 15 messages to a helpdesk without an answer/without using brute force)

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    post edited by meneerB on 1/16/2019 at 12:10 PM
  • sheepish Top 10 Forum Poster Wednesday, January 16, 2019 1:28 PM Reply

    Scratchling posted:

    Old site: ... US$22.74

    New site: ... 22.59 USD

    And got the non-sequitur response:

    In many countries of the world this is called to  beguile ; to
     delude;to  deceive;to  cheat;to  swindle;to  hoodwink;to  diddle to
    name a few, *Scratchling

    Huh? It's slightly cheaper.

    Remembering 30 years.
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  • gasbag11 Top 10 Forum Poster Wednesday, January 16, 2019 9:41 PM Reply

    I have BTW never before written 15 messages to a helpdesk without an answer/without using brute force

    Uuhhh... what?

    I can understand the underlined portion. I can also understand the bold type line. Unfortunately when you put them together it makes no sense. 

    Are you saying you had to use brute force to get an answer after 15 attempts? Or was it more attempts? Or less?

    When you did use brute force on someone, was it someone at a Chinese website? If so, who did you apply the brute force to? The receptionist? Someone higher up? How far did you have to travel to use brute force?

    And finally (if you don't mind my asking) what type of brute force did you use? Were there restraints involved? Did you have an assistant? Was there any blood? (I hope not. Blood makes me feel icky)

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • Alisa-Deng @DX Staff @DX Staff Saturday, January 19, 2019 4:15 PM Reply

    Hi @All

    Most of the product in our website support free shipping now, hope all of you have a happy shopping experience.

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  • Alisa-Deng @DX Staff @DX Staff Saturday, January 19, 2019 4:17 PM Reply

    Hello @jaybee2000

    Your issue is being proceed, if you have any question, you could ask in the ticket.

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  • EmilT Saturday, January 26, 2019 4:11 PM Reply

    New page has a lot of bugs. I also have lost all my orders. NO one to be found. Also my address is not accepted any more . Massege is " please only english letters. " I am in Canada . I only write in English .

    Fix this if you want any buisness

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