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Difficulty opening ticket

  • nifemi Wednesday, January 9, 2019 5:07 AM Reply

    Please DX help me with my order no 181123001046333 932 from the historical order. The order is said to have been shipped since but no change on its status and every effort to open ticket not successful. It is taking me back to message in your new upgrade which is different from system in the historical order. Please come to my aid what has happened to the order and how can I open ticket for the historical order that is having issues.I place the order since November 24 2018

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  • cyclist Moderator Sunday, January 13, 2019 7:05 PM Reply

    I'll contact staff for you.

    @Alisa -Deng  


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  • Phamsin Friday, February 8, 2019 5:24 PM Reply

    Please help me with my order no 181127001051056345 from the historical order: one item is defective, but tickets cannot be opened for historical orders. Another issue is about historical points: I have 12 points in the old site, but the new site shows only 9 (3 points were pending, they were added recently in the old site, but have not appeared in the new one).

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  • Alisa-Deng @DX Staff @DX Staff Monday, February 25, 2019 2:25 PM Reply

    Hello @nifemi

    We have to submit the question to our warehouse, it may need a week to get feedbacks , so please wait patiently.

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  • nifemi Tuesday, March 19, 2019 4:33 PM Reply


    Please up till now nothing has been done with my order. You promised to get me feedback in one week but it is more than a month now and I have not heard anything. If my order was returned can it be resend or i get refund. Please I cannot contact suppliers directly as this was in historical order because that is what your people has been telling me in response to several mesages I have sent. My order number again is 181123001046333932 which was placed since november last year. Please help me do something. This is not fair

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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 2:03 PM Reply


    Our CS have open a new ticket for your issue, if you have any problem, please ask in there.

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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 2:21 PM Reply

    Hi @Phamsin

    For your order issue, I have ask our SC open a new ticket to contact you, please check your mail box later.

    For your points, 12 points was in the old station you got, it will not add to your points you got in the new station, and 9 points was in the new station you got.

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