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Defective item nb. 427366

  • stozec Sunday, January 13, 2019 4:44 AM Reply

    In order nr. 181125001048616897 the item nr. 427366 (Lightweight Wireless Bluetooth V4.1 In-Ear Earphones - Black + Red) is not working. While charging everything works but when unplugged they are not working. What to do....Regards, Tadej

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  • cyclist Moderator Sunday, January 13, 2019 6:50 PM Reply

    I'll contact staff for you.

    @Alisa -Deng  

    @Yolanda


    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 7, 2019 6:11 PM Reply

    Hi @stozec

    If you have any problems with your old order, please contact us by the  below link:
    https://home.dx.com/ReportsCenter/submitList
    https://home.dx.com/orders/index.html

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  • stozec Thursday, March 7, 2019 6:39 PM Reply

    There is no way I can reply through the proposed form...should I just stop buying from your site or somebody can tell me what to do with the defective item?

    Tadej

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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 6:45 PM Reply

    @stozec

    Please login you account in the new station, and the check the message.

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