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customer services not reponding

  • gimly Friday, January 25, 2019 12:17 AM Reply

    I Can not get customer services to respond to my queries regarding a package that was due a month ago!!!!!

    Please advise

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  • fernandopelacini Friday, January 25, 2019 5:06 AM Reply

    Hey same here. My order is still in shipment processing status. Already sent 3 or 4 messages and got no response. 

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  • danielLanda Monday, January 28, 2019 6:25 AM Reply

    Here the same too.

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  • chinfanu Monday, January 28, 2019 7:56 AM Reply

    I'm waiting for five days any response

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  • nachosemantic Monday, January 28, 2019 9:16 AM Reply

    I've been waiting for the last 20 days

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  • rndqpvpi4r49s Monday, January 28, 2019 3:29 PM Reply

    Same here. Very disappointed. Is there any other way to contact them?

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  • liman Wednesday, January 30, 2019 3:09 AM Reply

    Yep, same here. Processing status has not moved and customer service respose time is ridiculous. Something is going on at DX.

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  • Mitchel187 Thursday, January 31, 2019 5:16 AM Reply

    I have a order with 3 different items from 10 december 2018.

    So far not 1 item is shipped and also from the beginning of januari 0 reply on all the availible options

    There must be something going on at DX, because from 2012 untill now i didnt had any problems

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  • fjastein Thursday, January 31, 2019 6:30 AM Reply

    My order just got full shipment status today after one month of status Shipment Processing.

    Several queries at customer support, but no response  

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  • nachosemantic Thursday, January 31, 2019 9:08 AM Reply

    Not sure how we can contact them by other means. Unfortunately they have been loosing customer day after day. And now they are loosing the loyals ones. I've been a customer since 2006 aprox... 

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