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Order 181227001052578780 not delivered.

  • AlbertSwafega Tuesday, March 12, 2019 8:33 PM Reply

    Good Afternoon,


    i have tried to message regarding this order, but receive no answer.


    i ordered on the 27th December 2018, and i received the order confirmation via email.


    the order number doesn't show in my orders (no orders at all in my orders)


    I have not received the order yet.

    Posts(4) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 3:53 PM Reply

    Hi @AlbertSwafega

    We had checked that your package was sent back to us, and we have refund to your payment account, please check it a few days later.

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  • AlbertSwafega Friday, March 22, 2019 1:37 AM Reply

    Well, having used dealextreme for at least 10 years, that's the first time a parcel has been sent back to you, if it has.


    Having read all the other non-received order posts, it appears to me that you were having serious website issues at the time.


    I remember it took many attempts to get the order to submit.


    Many thanks for your "sympathetic apology" to a long standing customer.


    Neil

    Posts(4) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Friday, March 22, 2019 11:14 AM Reply

    @AlbertSwafega

    the order you mentioned is belong to your old order, it is in your old order history. Please go on with the below link to check your order detail:
    http://club.dx.com/forums/forums.dx/threadid.1486111

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