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product never arrived, the money was not returned

  • leo.loai Thursday, March 14, 2019 5:39 PM Reply

    The product never arrived, the money was not returned, and I sent many messages but the support did not answer.
    So I continued through the Facebook page and also did not reply.
    Finally, I can not find the order in the list of orders at all.

    Posts(4) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 3:24 PM Reply

    Hi @leo.loai

    Could you please tell us the order number, then we can check for you.

    Posts(1070) | Reviews | Tip post

  • leo.loai Thursday, March 21, 2019 5:40 PM Reply

    order: 180731001094725716
    Ticket number:     3B28CFFFF59643D69211EFAF345B4266

    the order was deleted from my account,

    the ticket was closed then deleted, I cant open new ticket as I have to put the order number and it is deleted.

    Posts(4) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Friday, March 22, 2019 1:19 PM Reply


    Our CS will contact you for your issue, please check your mail box later.

    Posts(1070) | Reviews | Tip post

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