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Don't respond ticket for over 3 weeks

  • albertokr Friday, March 15, 2019 3:04 AM Reply

    I haven’t received the order made on 25/11/2018 !! 

    Order Number: 181125001047851688

    On 2018/12/15 I wrote a ticket with this problem.

    Ticket Number: 7487DDCE317B40AC816B79441ACB00BA

    Finally, dx support answered making a new order with tracking number to send the product again. This new order with number: 190222001053679089 needs to complete payment (1,50€). But the problem is I can't complete payment because a server error (please see capture in ticket details)

    Can anyone review this ticket to solve the error and finish this payment? 

    Or send me again this item without tracking number, whatever, I've been waiting too much time!!

    When will i get an answer?

    Thank you!

    Posts(3) | Reviews | Tip post

  • albertokr Friday, March 15, 2019 3:19 AM Reply

    I've just changed my mind, I would like to get my money back.

    Please, could you answer the ticket?

    Thank you!

    Posts(3) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 5:34 PM Reply

    Hello @albertokr

    I have ask the CS give priority to your ticket, please check it later.

    Posts(1070) | Reviews | Tip post

  • albertokr Tuesday, March 26, 2019 6:26 PM Reply

    still no response ticket.. :(

    I would like to refund order.

    Posts(3) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Wednesday, March 27, 2019 5:18 PM Reply


    Please chec your mail box.

    Posts(1070) | Reviews | Tip post

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