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Is DX.com going down?

  • stamparm Thursday, March 21, 2019 7:54 PM Reply

    I have a strange feeling that DX.com is going down. I am waiting for any kind of reply for orders 190206100130596288 and 190129100137948661. I haven't received items in two months. There is no "ticketing system" as there used to be. I also opened a customer ticket where I reported that there is no "ticketing system" or any sort of dispute system - nobody replied.

    I am a customer here for more than 5 years, hence, I have a full right to be scared that something strange is going on. I would like to get my money back for those two orders and I'll for sure never come back - I remember that everything went smooth years before. Now, it seems that DX.com is simply going down by shutting down the customer service(s).


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  • sheepish Top 10 Forum Poster Friday, March 22, 2019 5:30 AM Reply

    It's almost 12 years since I first bought something from DealExtreme and I can say with surety that DX certainly isn't going up.

    Remembering 30 years.
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  • gasbag11 Top 10 Forum Poster Friday, March 22, 2019 9:24 PM Reply

    7 years for me. At minimum, 1 order a month, sometimes 2, occasionally even 3.

    Haven't placed an order for almost exactly a year and the way things look now I don't know if I'll ever order again. 

    The saddest part is that there's been no attempt to fix anything. Even their product descriptions have gotten terrible. They also seem to want customers to have as little info as possible about products and just about everything else.

    If I didn't know better, I'd think this site was a cheap imitation of DX. 

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • Alisa-Deng @DX Staff @DX Staff Wednesday, March 27, 2019 4:04 PM Reply

    Hi @stamparm

    Your  message have been replied.

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