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No Shipping Comfirmation e-mail

  • ArtThor Thursday, April 25, 2019 5:54 AM Reply

    I am No longer Recieving shipping comfirmation e-mails.
    Check order status says it is "full shipped"
    Before I would get e-mail for order transaction and shipping.
    now I just get one for order transaction.
    My last order still has no arrived.
    Contacted support, after 2 weeks of spotty chat said a logistical team would look into it
    Im still waiting.
    Made another order not long ago, would have have more but im put off.
    Same thing, order tansaction email but no shipping e-mail.
    Says its now shipped but so did the last one from JANUARAY that im still waiting for.
    before site "upgrade" service was great. I'd get orders in two or three weeks.
    I'm not going to sift through hundreds of fourm threads to figure out whats going on here.
    I dont have time for that.
    But I will give this feedback and say quite frankly I will be finding another place to purchase from If whatever is going on at DX does not get rectified, or atleast explaned more transparently than "the site upgrades are why its all broken". And Many other customers will come to that conclusion very much like I have.
    Hiccups and roadbumps happen, and are forgivable.
    5 months of them are not.
    Your are a business after all..

    Posts(2) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Thursday, May 9, 2019 10:22 AM Reply

    Hi @ArtThor

    Could you please tell me the order number you have question with.

    Posts(1062) | Reviews | Tip post

  • ArtThor Tuesday, May 14, 2019 2:45 AM Reply

    I won't Post an order number on a open fourm.

    If you wish to contact me about an order you can do so personally.

    Thank you.

    Posts(2) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Friday, June 14, 2019 2:56 PM Reply

    @ArtThor

    Please just tell  us the order number here.

    Posts(1062) | Reviews | Tip post

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