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How do I get a refund on a not shipped order?

  • ScatManJohn Friday, May 3, 2019 3:08 AM Reply

    I made an order (190418100198799683) 14 days ago and paid extra for
    the shipping in 7-14 days but it still hasn't shipped. The seller said
    it isn't in stock and hasn't answered my messages since asking when it
    will be in stock. I want a refund so I can buy it elsewhere but I can't
    work out how to get a refund as there is no option anywhere on the site.


    Also I've had to post this on a different account because the account I made the purchase on tells me I need to set a nickname before I can post and then won't let me set a nickname.

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    post edited by ScatManJohn on 5/3/2019 at 3:10 AM
  • sheepish Top 10 Forum Poster Sunday, May 5, 2019 11:42 AM Reply

    The seller said
    it isn't in stock and hasn't answered my messages since asking when it
    will be in stock. I want a refund so I can buy it elsewhere but I can't
    work out how to get a refund as there is no option anywhere on the site.


    There used to be a "cancel order" option next to each unshipped order on the My Orders page. I don't know if still exists in the mess which is the new site.


    If you paid by credit card it might be time to talk to your bank about doing a chargeback.

    Remembering 30 years.
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  • Alisa-Deng @DX Staff @DX Staff Thursday, May 9, 2019 11:44 AM Reply

    Hello @ScatManJohn

    Your order have been canceled, please check.

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