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help to get my dxpoints back please

  • MaTrek Monday, May 13, 2019 4:14 AM Reply

    Hi DX ,

    there are several bugs on the dx.com after I logged into my old profile MaTrek

    the old orders are away empty and also dx points Available Points:113.72

    are shown only in the field create exchange coupon , however i can not see it

    in the normal field dx points where they should be  ...there is just a less than one just from my last order.

     I had at least dx Points: 113.72 but now can not make a coupon code or use it ...

    also can not transfer it to new account with new email via tip because btw from the new account I can not write

    to this forum ...it tells me I didnt set up nickname yet...so stupid while it cannot be changed ...it was made automatically

    from inserted email during account creation period. so i am really confused what to do to get my points back usable.

    I opened a ticket bug  several days ago but fast two weeks I have no answer...

    Is DX site going to end ? whats wrong with DX this year ??

    it was so great eshop and now I am really disappointed ...

    can someone help me ?

    Posts(77) | Reviews | Tip post

  • MaTrek Monday, May 13, 2019 8:51 PM Reply

    I can see my dx points in the exchange coupon menu but can not create....

    see the screen

    I would like to use the points to make some order...and therefore i would like to make a coupons... to use them...


    can someone from dx help me ? @cyclist & @Maye_Tao ....

    account_MaTrek.png


    Posts(77) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Friday, June 14, 2019 4:39 PM Reply

    Hello @MaTrek

    If you want check you old order, please follow the below link: https://club.dx.com/forums/forums.dx/threadid.1486111


    You can use your DX points to exchange cupon. We  have check, because you enter the wrong payment password, so the request failed.

    Posts(1062) | Reviews | Tip post

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