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Had to pay 4,- euro to get my money back?

  • ttpool Wednesday, May 22, 2019 3:45 AM Reply

    Hello,


    For order 190208100119580410 I had to pay 4,- to get my money back.

    DX.com charged me 4,- to get a lost parcel back. 


    1. can you provide me proof you had to pay 4,- to get the parcel back?

    2. Can you show me in the general agreement this are my costs?

    3. if both are not there I would like to get my 4,- back

    regards

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  • luoxy @DX Staff @DX Staff Tuesday, June 4, 2019 6:03 PM Reply

    Hi @ttpool

    For more details, please visit here:

    https://help.dx.com/index/info/aid/W_QGbILQ-v7nmgQ.html


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  • ttpool Wednesday, June 5, 2019 3:17 PM Reply

    Thanks.


    All 4 points dont apply for me. 


    I did not refuse and the adress was good. It never left china.

    Can inease get my 4 euros back?


    Kind regards,


    Thijs Pool

    Posts(15) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Friday, June 14, 2019 2:33 PM Reply

    @ttpool

    It may due to the below reason:

    1. Returned due to incomplete/wrong address provided by customer
    2. Returned by the destination country’s Customs
    3. Returned due to non-delivery: customer does not pick up the package at the
    local post
    4. Returned due to refusal of the package by customer

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  • ttpool Friday, June 14, 2019 2:59 PM Reply

    Yes, none of them are appliccable. The package never reached me. You can see that i track and trace.

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  • Alisa-Deng @DX Staff @DX Staff Friday, June 14, 2019 4:30 PM Reply

    @ttpool

    The seller have give you the reply in the order  message, if you still have any problem, please ask in there.

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  • ttpool Sunday, September 1, 2019 7:23 PM Reply

    The seller refuse to refund me fully, please help on this toppic. 

    Posts(15) | Reviews | Tip post

  • liangym @DX Staff @DX Staff Wednesday, September 4, 2019 9:39 AM Reply

    Hi @ttpool
    We are sorry to inform. you that we must deduct shipping fee and handling fee. You can find out about the package details via the following link: https://www.17track.net/?nums=RP188830657CN
    For more details, please visit here: https://help.dx.com/index/info/aid/W_QGbILQ-v7nmgQ.html. Thanks for your support and understanding.

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  • ttpool Wednesday, September 4, 2019 4:06 PM Reply

    Common you keep avoiding the question:



    1. Returned due to incomplete/wrong address provided by customer
    2. Returned by the destination country’s Customs
    3. Returned due to non-delivery: customer does not pick up the package at the
    local post
    4. Returned due to refusal of the package by customer


    Witch number are you revering too? none of them are applicable for me. 



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  • liangym @DX Staff @DX Staff Monday, September 9, 2019 8:56 PM Reply

    Hi @ttpool
    There are some information about your package RP188830657CN: [2019-03-13 15:01 Guangzhou, "Guangzhou Swap Bureau" return, note: no one to receive].

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