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Had to pay 4,- euro to get my money back?

  • ttpool Tuesday, September 17, 2019 5:09 AM Reply

    Yes that is what I says:


    But why keep 4,- from me? All your 4 reasons to keep 4,- from my account are not vallid. 


    1. Returned due to incomplete/wrong address provided by customer

      (right adress is used I orderded more times on this adress)


    2. Returned by the destination country’s Customs 

    (it never left china)
    3. Returned due to non-delivery: customer does not pick up the package at the
    local post  (it never reaced local post)
    4. Returned due to refusal of the package by customer (I didnt refuse it).



    So can I please have my 4,- back?


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  • liangym @DX Staff @DX Staff Tuesday, September 24, 2019 11:25 AM Reply

    @ttpool
    The seller have give you the reply in the order  message, please check. Thank you.

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  • ttpool Thursday, September 26, 2019 11:59 PM Reply

    Yes you and the supplier are hiding behind stupidity i think.

    You say if 1 to 4 are applicable I need to pay, all 4 rules you made up yourself are not applicable and you still want me to pay 4,-


    this is the last time i ever will order from you again... I WANT MY MONEY BACK!

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  • liangym @DX Staff @DX Staff Monday, September 30, 2019 5:40 PM Reply

    @ttpool
    Obviously from the tracking information you can know what causes the package to be returned.
    According to DX policy on the packages returned by your local post office or customs automatically, we must deduct shipping fee and handling fee. We hope you understand. Thank you so much.

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  • ttpool Tuesday, October 1, 2019 6:08 AM Reply

    It never left china. See the track and trace yourself... you just steal from people u probably never send it.


    I will never order from you again scammers

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  • liangym @DX Staff @DX Staff Saturday, October 12, 2019 3:52 PM Reply

    @ttpool

    see the tracking information:

    企业微信截图_15708666031488.png

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  • liangym @DX Staff @DX Staff Saturday, October 12, 2019 3:53 PM Reply

    @ttpool
    see the tracking information:
    2019-03-13 15:01, Guangzhou, "Guangzhou Swap Bureau" return, note: no one to receive
    2019-03-13 10:03, Guangzhou, arriving at Guangzhou Swap Bureau
    2019-03-12 02:09, Beijing, leaving the Beijing Distribution, the next stop , Guangzhou Air Mail Processing Center (via transfer)
    2019-03-11 17:31, Beijing, arriving at Beijing Distribution (via transfer)
    2019-03-09 18:18, Beijing, Import Customs Release
    2019-03-08 20:02, Beijing, delivered to air transport
    2019-03-05 02:14, Amsterdam, Amsterdam has been exported directly
    2019-03-04 08:21, Guangzhou, arriving at Guangzhou Swap Bureau
    ======================================
    Powered by www.17track.net

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  • ttpool Saturday, October 12, 2019 3:54 PM Reply

    This can be any end adress and as you can see it never left your country

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