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How to track package?

  • gabrielfin Wednesday, June 19, 2019 12:49 AM Reply

    I received my tracking code with format RU*********NL three and a half weeks ago, but I can't seem to figure out which website I'm supposed to use to track it.


    I went here https://my.dx.com/order-tracking which took me to the "old site" and under "Shipment and tracking" there's nothing. Clicking on "How to track" takes me to https://cs.dx.com/FAQ/Detail/135 which throws an error...


    This FAQ https://help.dx.com/index/info/aid/XaFTaYeG_P3vkA.html shows this link https://help.dx.com/index/info/article_id/100.html but the page doesn't exist...


    I tried https://www.17track.net/en/ but it simply says:

    2019-05-23 18:16 The Item is at the shippers warehouse


    So, how can I track my package?



    PS: Oh, I just realized there's a tiny tiny tiny link that says "Track order" in the order listing (why isn't that link in the order itself?? why isn't it a big button??), but it doesn't show any relevant information. Only "Sending country" and "Destination country"...

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    post edited by gabrielfin on 6/19/2019 at 12:57 AM
  • Alisa-Deng @DX Staff @DX Staff Wednesday, June 19, 2019 5:59 PM Reply

    Hi @gabrielfin


    Please provide the order number or tracking number.

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  • gabrielfin Thursday, June 20, 2019 12:59 AM Reply

    The order number is 190503100186224381

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  • Alisa-Deng @DX Staff @DX Staff Thursday, June 20, 2019 4:13 PM Reply

    @gabrielfin

    The seller have replied your order message, if you want to know more information about your order, please ask in there.

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