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Impossible to exchange my points

  • Ranguelov Tuesday, July 2, 2019 6:46 AM Reply

    I have tried several times to redeem my available points but only appear the stored points of the old system ...

    Could You solve this problem please.

    Best regards

    Michel

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  • Alisa-Deng @DX Staff @DX Staff Friday, July 19, 2019 7:11 PM Reply

     Hi, please try to create a new order, and check the payment way, does it show? If not, I'm afraid the system doesn't support to pay by points, we hope you could understand.

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  • Ranguelov Sunday, September 1, 2019 10:13 PM Reply

    Dear Alisa,

    I tried again to change my available points, I have 40,56 points, against a coupon but it still does not work I still have the remaining points of your old website that appear.
    I made a new order but no way to use my points.
    Thank you for solving this problem quickly.
    Regards
    Michel

    Posts(10) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Saturday, September 7, 2019 5:42 PM Reply

    @Ranguelov, Hi, we find you have 6.19 DX Points in the new system. The 40,56 you mentioned might be in the old system.

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  • Ranguelov Wednesday, September 25, 2019 5:56 AM Reply

    Dear Alisa,

    Your answer is a joke...The 40.56 points are in the new system NOT in the old. You can check it in my account....and find a solution for me tu use this points. Best Regards Michel

    Posts(10) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Friday, September 27, 2019 2:44 PM Reply

    @Ranguelov Hi, since the forum can't upload pictures currently, we already sent an email to you, please check.

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