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Warranty claim

  • galbana Monday, July 22, 2019 2:08 PM Reply

    Hello


    I'm trying to puta waranty claim over a product I have bought trhough dx, but, as the old orders are not available at all (I only get a 404 error, page not found when visiting historical orders), there is no way to do it. I have sent a claim over the customer service last friday but I have had no feedback at all.


    Could you please give me a way to put this claim, please? 


    The order number is: 180213001075291556


    Thank you in advance

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  • Alisa-Deng @DX Staff @DX Staff Tuesday, July 23, 2019 5:09 PM Reply

    @galbana Hi, may I ask when did it happen? 

    Please upload the video on wetransfer.com and give us the link here to download it, thanks for your cooperation.


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  • galbana Friday, July 26, 2019 5:58 AM Reply

    Hello.

    It happened friday the 19th and monday the 22nd ( when I wrote the initial message) . I'll try to do a vídeo as son as possible. But, what about muy original problem??


    Thank You

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  • Alisa-Deng @DX Staff @DX Staff Saturday, July 27, 2019 5:09 PM Reply

    @galbana Hi, thanks, looking forward to your video. You mean the old orders are not available now?

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  • galbana Saturday, August 10, 2019 1:01 AM Reply

    Hello


    I have been trying from my phone several days and not working at all. I have made a video today. I logged on and went to my orders and then clicked "hystorical orders".


    Waiting for your quick answer. Taking into account that I'm trying to report a warranty problem this is getting quite annoying, as the item hasn't been working since my first coment in july


    Regards

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  • Alisa-Deng @DX Staff @DX Staff Friday, August 23, 2019 6:00 PM Reply

    @galbana Hi, we can't open your youtube link because of server limitation, please just upload the video on wetransfer.com and give us the link here to download it.

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