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Package returned to sender, no refund received.

  • kjellbaa Thursday, August 1, 2019 11:23 PM Reply

    Part of order 181228001052602118 dit not arrive, and after 100 days I complained. 30 days later I got a reply. «Package was returned to sender so I will get a refund within a few days». Nearly 100 days later, still no money has been refund.

    It is not possible to click on Historical Order anymore (Error 500), so I try this channel.

    Please support.

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  • Alisa-Deng @DX Staff @DX Staff Friday, August 9, 2019 5:49 PM Reply

    @kjellbaa, for your issue, I have contact you by PM,please check.

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  • Rhandinho Saturday, August 10, 2019 8:21 PM Reply

     In the same situation... @Alisa-Deng (Elle), please, you say what i will be refund tuesday, and nothing It happened, answer my PM Please.

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  • Alisa-Deng @DX Staff @DX Staff Friday, August 23, 2019 5:25 PM Reply

    @Rhandinho Hi, you haven't replied to my PM, we will refund to you, please check your PM.

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  • Rhandinho Friday, August 23, 2019 7:40 PM Reply

    You don't reply my PM, you, you send me the transaction ID and nothing refund it's missing $172,04 and i'm waiting , por favor, refund me,  you have my email (paypal) please @Alisa-Deng.

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  • kjellbaa Friday, August 23, 2019 11:37 PM Reply


    I have checked my email but cannot see any message from you. Are you using the correct address?



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  • Alisa-Deng @DX Staff @DX Staff Saturday, September 7, 2019 6:01 PM Reply

    @kjellbaa, Hi, it's not from the email, it's PM in forum.


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