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WTF do you need to do to get a REFUND?

  • Alisa-Deng @DX Staff @DX Staff Tuesday, September 24, 2019 5:02 PM Reply

    @MilanG67, Hi, it would be better if we chat by order message, so that we can reply in time. 

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  • MilanG67 Tuesday, September 24, 2019 5:04 PM Reply


    Yes, but those two orders are completly gone from my orders list.. So, I'm not sure I'll even be able to see any messages.. I wasn't able to to do it so far.

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  • blondie66nl Wednesday, September 25, 2019 4:39 PM Reply

    How can I cancel my order that I placed 1,5 month ago (190812100130235121) and the seller says "we are very sorry for any inconvenience caused due to late shipments. Currently we are awaiting the restock of item, so your order is temporarily being held. Please don't worry, once the product arrive at our warehouse, we will give priority to process your order."

    I do not want to wait anymore and I would like to cancel the order and get my money back. What do I have to do to get it done?

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  • Alisa-Deng @DX Staff @DX Staff Friday, September 27, 2019 2:38 PM Reply

    @blondie66nl, Hi, your order 190812100130235121 has been cancelled and refunded. And my colleague has already left message on your order interface, please check.

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