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DX Service has degraded to worst.

  • MizoChizo Tuesday, September 10, 2019 1:57 PM Reply

    I remember when the DX used to be really good but now its the worst. I ordered Xiaomi Airdots about 2-3 months and it never arrived. And when I asked for the refund via "Contact Seller", they have been postponing for the last 1-2 months saying, "Please wait for 1-2 weeks, we are investigating." When the time period of investigation runs out, they ask for another 1-2 weeks.


    I see there is no way to report the DX from support regarding these kinds of issues. If anyone is aware of how to reach DX support, please let me know.

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  • SkalTura Tuesday, September 10, 2019 3:54 PM Reply

    Agreed!

    In the past you got a response after about 1 day when you contacted DX, but now nothing.

    I'm waiting for an order that should have arrived already 30 days ago, and still no response from DX.  Tried the contact button already 3 times, but nothing heard from them yet.


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  • MizoChizo Tuesday, September 10, 2019 10:26 PM Reply

    Maybe its time to say goodbye to DX.

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  • Ferchomdp Wednesday, September 11, 2019 10:11 PM Reply

    I have the same problem.

     I have been waiting for my purchase for 2 months, the tracking number they inform. me is not mine, they answer whenever they want. 

    There is no way for someone to give an answer

    Really a big disappointment. 

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  • Alisa-Deng @DX Staff @DX Staff Monday, September 16, 2019 5:45 PM Reply

    @Ferchomdp, Hi, could you please tell us your order number, so that we can help you better?


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  • gasbag11 Top 10 Forum Poster Monday, September 16, 2019 8:49 PM Reply

    Wow! 


    Speaking of bad service, not only did it take a week for a staff member to reply, but she ignored the OP and helped a thread hi-jacker.

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • Ferchomdp Tuesday, September 17, 2019 10:54 AM Reply

    Hi Alisa-Deng,

    The shipping number by DHL that you inform. me, does not correspond to my purchase. I have spoken with DHL and that item belongs to another person in another city.

    I already made the claim and informed DX (Tracy) that this DHL number is not mine, and DX don't give me an answer ... !!!


    Could it be that DX is cheating me?


    I await a serious response


    Order Number:    190715100135028468    


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  • Alisa-Deng @DX Staff @DX Staff Saturday, September 21, 2019 4:26 PM Reply

    @Ferchomdp, Hi, please do not worry, we will go on further investigation with the DHL, let's talk by order message, please check your order.

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  • sheepish Top 10 Forum Poster Wednesday, October 2, 2019 10:19 AM Reply

    she ignored the OP and helped a thread hi-jacker.


    And again.

    Remembering 30 years.
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  • Ferchomdp Thursday, October 3, 2019 11:55 PM Reply

    Finally my purchase arrived. Thank you


    Regards


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